Health information consent
Your choices come before your care journey starts.
The separate service and health-information decisions required before creating a patient account.
Before you create an account, Monovella asks for two separate affirmative choices: one for account and service data, and one for sensitive health information. Neither is pre-selected.
Before you create your account
Monovella coordinates your specialist consultation and any next steps—such as a laboratory test, prescription-based pharmacy order, referral, follow-up, instruction, or document—inside one Care Journey. Your care and payments are real. Monovella is not an emergency service.
Account and service data
Monovella uses your full legal name, date of birth, verified phone number, bookings, payment status, and Care Journey activity to create and secure your account and provide the service. You must actively agree to this use before an account can be created.
Health information
If you continue, Monovella processes health information including a concern you choose to provide, a note or attachment you share during a live consultation, consultation notes, your Care Plan, documented prescription or laboratory request, pharmacy order, and laboratory result.
Only an assigned specialist, laboratory, or selected pharmacy receives the minimum information needed for its part of the journey. This is a separate consent decision and must be actively agreed to before an account can be created.
Withdrawing consent
You may withdraw from future consent-based processing through account privacy controls or by contacting dpo@monovella.com. Withdrawal does not undo care or payments already completed. Monovella restricts and retains only records still needed for care continuity, safety, an unresolved transaction or complaint, or an applicable legal obligation.
Ready to begin your Care Journey?
Start with your phone number. You review your choices before an account is created.